FAQs

Here we provide answers to commonly asked questions about our shop.

If the answer you are looking for is not here, please contact us online.

Q: How much does postage in Australia cost?

A: All orders over $200 are shipped FREE!  All orders under $200 will incur a flat rate delivery fee of $10 per order. We offer free pickup in Wentworth Falls. Check out our shipping options for more details. 


Q: Do you ship outside Australia

A: At the moment we only offer online shipping within Australia. If you want us to ship outside Australia, please contact us for a shipping quote.


Q
: What is your policy on returns and exchanges?

A: Please see our page detailing our returns policy


Q: What kind of events do you run?

A: The Katoomba Public Library runs free board gaming every weekend. Unfortunately we can't be there every weekend but we go along on the First Saturday of the Month when we can with a couple of boxes of games.

We also help to organise the biannual Ettin Con Games Convention. For more information see our bulletin.

Q: Can I redeem a gift voucher from the shop in the online store?

A: If you have a gift voucher from the Katoomba shop, contact us to arrange to convert it to shop credit in the online store. 


Q: If I have a loyalty membership for the Katoomba shop, can I use it online?

A: We are working on making loyalty discounts available online.