FAQs

Here we provide answers to commonly asked questions about our shop.

If the answer you are looking for is not here, please contact us online.

Q: How much does postage in Australia cost?

A: All orders over $300 are shipped FREE!  All orders under $300 shipped to the ACT, NSW and Major Eastern Cities will incur a flat rate delivery fee of $10 per order. To all other destinations we offer a flat rate shipping fee of $15 per order. We also offer free pickup in Wentworth Falls and from the Broadway campus of UTS in the city where Don works. Check out our shipping options for more details. 


Q: Do you ship outside Australia

A: At the moment we only offer online shipping within Australia. If you want us to ship outside Australia, please contact us for a shipping quote.


Q
: What is your policy on returns and exchanges?

A: Please see our page detailing our returns policy


Q: What kind of events do you run?

A: The Katoomba Public Library runs free board gaming every weekend and now has a small collection of some great modern games. Unfortunately we can't be there every weekend but we go along when we can.

We also help to organise the Ettin Con Games Convention. For more information see our bulletin.

Q: Can I redeem a gift voucher from the shop in the online store?

A: If you have a gift voucher from the Katoomba shop, contact us to arrange to convert it to shop credit in the online store. 


Q: If I have a loyalty membership for the Katoomba shop, can I use it online?

A: We are working on making loyalty discounts available online.